Terms & Conditions
The Watch Hobby Channel, LLC
Effective Date: November 10, 2026
These Terms & Conditions apply to products and services offered by
The Watch Hobby Channel, LLC ("we," "us," or "our").
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We specialize in original watch designs, semi-custom and personalized timepieces, and graphic and concept design services for watch enthusiasts, modders, and individuals.
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We may also offer watch components, accessories, and assembly kits, including movements, cases, straps, and other watchmaking-related products.
All products and services are subject to their individual descriptions, specifications, availability, and applicable purchase terms.
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By placing an order or accepting a quotation and making payment, customers agree to the applicable terms described below.
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1. Our Products and Services
Original and Semi-Custom Watches
Our watches are based on original designs developed by us. Depending on the product, customers may select from available movements, cases, finishes, engraving options, and other personalization features.
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Semi-custom orders are limited to the designs and options we offer. We do not currently accept full-custom watchmaking commissions or requests to reproduce third-party watch designs.
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Graphic and Concept Design Services
We provide original watch dial artwork, illustrations, and concept design services for individuals and watch enthusiasts.
Customers may contact us to discuss a design project. Each request is reviewed before acceptance.
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Our design services do not include manufacturing or delivery of a physical watch unless expressly agreed in writing.
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2. Inquiries, Quotations, and Order Acceptance
Submitting an inquiry does not create an order or obligation to purchase.
For design services, we will communicate with the customer to establish the project requirements and provide the applicable pricing, scope of work, revisions, deliverables, estimated completion time, and payment terms.
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This information will be provided before payment is requested.
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We reserve the right to decline requests that fall outside our services or raise reasonable legal, technical, or intellectual property concerns.
A project is accepted only after we confirm its acceptance and the required payment has been received.
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3. Payments
Graphic and concept design services require full payment before design work begins.
Payment for watches and semi-custom timepieces is collected according to the terms provided at checkout or in the accepted quotation.
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Payments may be processed through authorized third-party payment service providers.
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Customers will be informed of the total amount payable, applicable charges, and relevant cancellation and refund conditions before payment is collected.
Any additional work or charges outside the original agreement will be discussed and approved before proceeding.
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4. Design Review, Revisions, and Delivery
Design services are provided according to the scope and deliverables agreed upon before payment.
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The number of included revisions and any additional revision charges will be communicated in the quotation or project agreement.
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Customers will have an opportunity to review and approve their final design.
Completed design files will be delivered electronically in the formats agreed upon with the customer.
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If we anticipate a significant delay, we will notify the customer and provide an updated completion estimate.
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5. Intellectual Property and Customer Requests
We respect the intellectual property rights of designers, artists, manufacturers, and other rights holders.
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Our original watch designs, dial designs, artwork, and related creative materials remain our intellectual property unless otherwise agreed in writing.
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We review customer-supplied artwork, sketches, photographs, reference images, and other design materials before accepting them for use in a project.
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Customers are responsible for confirming that they own or have appropriate permission to use materials they submit.
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We do not knowingly accept requests involving counterfeit branding, unauthorized reproductions, or infringement of third-party intellectual property rights.
We may request clarification, evidence of authorization, or changes to a proposed design, or decline the project.
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The ownership and permitted use of completed customer design projects will be established through the applicable project agreement or written correspondence.
For additional information, please see our Intellectual Property Policy.
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6. Product Specifications and Availability
Our watches are offered using defined designs, specifications, and available components.
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Minor variations in color, finish, texture, or engraving may occur due to manufacturing methods and materials.
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If a selected component becomes unavailable, we will contact the customer to discuss alternatives.
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We will not make material substitutions or significant changes to an accepted order without customer approval.
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If an acceptable alternative cannot be agreed upon, the customer may cancel the affected order and receive an appropriate refund.
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7. Production and Fulfillment
Estimated production, design completion, and delivery timelines will be communicated before payment is collected.
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These timelines are estimates unless a specific deadline has been agreed upon in writing.
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We will notify customers of significant delays and provide updated estimates.
If we are unable to fulfill an accepted order or complete an agreed service, we will work with the customer toward an appropriate resolution, including a refund for goods or services not provided, as required by applicable law.
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8. Cancellations, Returns, and Refunds
We want customers to understand their purchase and feel comfortable contacting us if a problem arises.
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Ready-to-Ship Watches
Ready-to-ship purchases are subject to our published Shipping & Returns Policy.
If an item is unavailable after purchase, we will notify the customer and issue a full refund.
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Semi-Custom and Personalized Watches
Because personalized watches may be prepared or produced specifically for an individual customer, cancellation and return options may depend on the stage of production.
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Any applicable restrictions will be disclosed before payment.
Graphic and Concept Design Services
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Customers may cancel a design project before work begins and receive a full refund.
Once design work has commenced, fees for work performed and reasonable costs incurred may be retained, subject to applicable law. Any remaining refund will be determined based on the work completed, the agreed project terms, and applicable consumer rights.
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If we cannot complete the agreed design services, we will notify the customer and arrange an appropriate resolution, including a refund for services not provided.
Customer Protection
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Customers are encouraged to contact us directly regarding cancellations, billing concerns, incorrect orders, defective products, or other problems.
We will review concerns fairly and work toward an appropriate resolution.
Nothing in these Terms limits statutory consumer rights, including applicable rights relating to defective products, non-delivery, cancellation, refunds, or payment disputes.
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For international customers, applicable mandatory consumer protections will be respected.
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Where required, we will obtain any necessary customer consent before beginning services during a statutory cancellation period.
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9. Payment Disputes
Customers may contact us directly regarding payment questions or concerns.
We encourage customers to give us an opportunity to resolve issues, but nothing in these Terms restricts their lawful right to dispute a transaction through their bank, card issuer, or payment service provider.
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Payment disputes and chargebacks are handled according to applicable laws and the rules of the relevant payment provider.
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We may maintain appropriate records of orders, approved designs, customer communications, payments, and deliveries to assist with customer service and dispute resolution, in accordance with our Privacy Policy.
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10. Changes to Products and Services
We reserve the right to update or discontinue products, designs, personalization options, and services.
Changes to future offerings will not materially alter an already accepted order without customer agreement.
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11. Age and Purchasing Eligibility
Visitors of all ages may browse our publicly available website content.
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To purchase products or commission paid design services, you must be at least 18 years old or have a parent or legal guardian complete the transaction on your behalf.
We reserve the right to decline or cancel transactions that do not meet these requirements, subject to applicable law and our refund policies.
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12. Contact Information
For questions about our products, design services, orders, refunds, or these Terms, please contact:
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The Watch Hobby Channel, LLC
Email: info@watchhobbychannel.com
Website: www.watchhobbychannel.com
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These Terms are subject to applicable law and do not exclude rights or remedies that cannot legally be waived.
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Other important information:
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